Sub Rosa
... in business since 1980
Guaranteed Quality
Sub Rosa offers top quality print books, e-books, audio books, movies,
music, Hollywood Seminars and related merchandise, with competitive pricing
and exceptional service. Everything is 100% guaranteed.
Please read the FAQs below -
although we're delighted to talk to you anytime, it's the fastest way
of resolving Customer Service issues. If you're unable to find an answer
to your problem, please call us or contact us via e-mail at support@SubRosaStore.com
Payment Options; Shipping Information and Costs; and FAQS
Payment Options
Payment Methods We Accept -Visa, Visa Check Cards, MasterCard, Eurocard (select MasterCard), electronic checks, paper checks, money orders or cashier's checks in U.S. dollars drawn on a U.S. bank. You can also buy our print books at Amazon.com, Barnes & Noble.com and many other online bookstores and the e-Book versions at Clickbank ... but we'd prefer that you ordered directly from us-we like to know our customers and truthfully, we make more money that way!
Credit Card Or Electronic Check Online
Credit Card Via Fax Or Phone
Money Order, Personal Or Corporate Check Via Mail
Shipping Information and Costs
FAQs
Change My Order
Order Not Received
Price Difference
Friends of Sub Rosa
Problem Submitting Online Order
Incomplete Order/Missing Items
Customer Privacy
Question Not Listed
Company Information
e-Book Problems
Payment Options
Credit Card Or Electronic Check Online
Put the number of items you want into the box below the item on the page which puts them into your shopping cart. Click "check out." That takes you to our order form for you to fill it out.
At the bottom is says, Submit Order. Click that button and your order will go to Cardservice International's secure server for processing of either your credit card number or your electronic check. Cardservice was recommended to us by our bank as a safe way to process our orders.
Upon approval your order will go automatically to the manufacturer where your item(s) will be made (usually within 48 hours) and drop shipped directly to you.
We have Thawte Security by Verisign so your transaction is secure.
FAX
Fill out the order form, print it, sign it on the line provided, and then
fax it directly to us at 775.329.3448.
PHONE
Fill out the order form, print it so you have all the info in front
of you, and then call our offices Monday through Friday between the hours
of 1 PM and 7 PM Pacific Time at 1.775.329.3444 or call our toll free
number 1.877.243.0701 and speak to Christine or Suzanne. You may also
leave a message order at anytime. Or you may leave a message asking us
to call you back which we will be happy to do. Thank you.
Money Order, Personal or Corporate Check via MAIL
Fill out the order form, print it, sign it on the line provided and
then mail it with your MONEY ORDER, PERSONAL or CORPORATE CHECK made out
to Sub Rosa Books, Inc. to- Sub Rosa Books, Inc. 350 South Center Street
Suite 500 Reno, NV 89501-2161
Checks and Money Orders Policy
Currently we are only able to accept postal money orders in U.S. dollars
or checks in U.S. dollars and drawn on a U.S. bank. Checks must also have
a valid nine-digit bank routing number (ABA code) MICR-encoded on the
bottom of the check. FYI -- If we receive a check, we ship after the check
has cleared just like Amazon.com. To quote them: Paying by check does
slow down your order somewhat, as we don't order your items until your
check is received, and we don't ship the items to you until your funds
clear. If you are in the United States, paying by personal check typically
delays your order two to three weeks. We know you wouldn't bounce a check
... but our bank says there are 457 MILLION bounced checks a year in the
US alone! If Amazon's not set up to deal with the paperwork nightmares
this can cause, we sure can't! And if a check does bounce, we must charge
you a $25. fee because that's what our bank charges us to process the
bounced check. Thanks for understanding.
Shipping Information and Costs
Shipping charges are calculated electronically by our shopping cart
depending on your choice of shipping methods and where you are shipping
the products. Payable in U.S. dollars.
At this time we are offering shipping by United Parcel Service. The following
services are available.
UPS Ground -- Residential
UPS Ground -- Commercial
UPS 2nd Day Air
UPS Next Day Air
UPS Canada Standard
UPS Worldwide Express -- Non-USA
Our book printer can't ship to PO Boxes. If you need this service please call our office at 775.329.3444 and we would be happy to assist you personally.
_____________________________________
FAQs
Q: I need to change my order. How?
A: Once an order is submitted to us, we can't, even with immediate notification,
stop it or make a change to it. This is because our order process is completely
automated and, once submitted, the order goes by computer directly to
the maunfacturer. At that point it's out of our hands. We're happy to
figure it out with you after arrival of the product, but before then ...
there's nothing we can do.
Q: I placed an order but haven't received it yet, where is it?
A: Please allow up to 2 weeks for regular delivery of your order. Our manufacturers' turn-around time is 48 hours under normal circumstances, and UPS ground is 10 days. If you have not received your order by then, e-mail us at support@SubRosaStore.com and provide your name, and the complete mailing address including zip code, the item ordered and the form of payment-eg; was your check cashed? Did you use a credit card and the charge is on your statement? Did you request that your order be mailed to a different address? To look up an order, we will need the complete mailing address including zip code. Also include the name of the person who placed the order if it wasn't you.
Q: Why is there a price difference if I put a coupon code into the computer
online?
A: Sub Rosa occasionally offers group discounts or ad promotions, or you
might have been given a discount coupon by one of the "Friends of
Sub Rosa," our affiliate program. You will enter a "Coupon Code"
in the box provided on our shopping cart and if the code is accepted by
the site, you will receive a discount on your purchase and your total
will reflect that savings.
Q: I want to be a Friend of Sub Rosa too ... and make money selling your products. How do I sign up?
A: Please send an email to FriendsofSubRosa@SubRosaBooks.com
Problem Submitting Online Order
Q: I tried to place an order through your web site, but it wouldn't go through. What's wrong?
A: There are a variety of reasons that an order will not submit. Our web server may be busy or down, the connection from your service provider may be down, or there may be a problem with your computer or software. You may either wait and try to submit your order at a later time or you can call us toll free at 877.243.0701 and either talk to a human during afternoon business hours Pacific time or you are welcome to leave a message. We can call you back or you can place your order on the machine. Thank you.
Incomplete Order/Missing Items
Q: I only received part of my order. Where are the other items?
A: Because our books are printed at one manufacturer, the CDs made at another, the jewelry made somewhere else and the T-shirts and the like made at a different spot altogether they are all drop shipped from their place of manufacture and most are shipped as they are produced. If you have ordered more that 1 item of a different type they will come in separate packages. Please allow up to 2 weeks for each package to arrive.
Q: What is your privacy policy?
A: Sub Rosa's privacy policy is simple. We do not sell or rent your personal information to anyone, anywhere, at any time, for any reason. Period. We respect the privacy of our visitors and our customers. However, this site contains links to other sites. Sub Rosa is not responsible for the privacy practices or the content of other web sites. Sub Rosa may use e-mail addresses or other personally identifiable information that you have given us - like your name - to contact visitors who directly communicate with us. Sub Rosa reserves the right to release information on users if compelled to do so by the proper judicial or governmental authorities. Disclosure shall be limited only to those agencies that Sub Rosa is legally required to disclose information to and will not be given to any others.
Q: I do not see my question listed in the FAQs. How do I find an answer to my question?
A: Submit your question via e-mail to customer service. You will receive an e-mail response to your question. Please e-mail support@SubRosaStore.com
Q: Who is Sub Rosa Books?
A: Sub Rosa Books is a division of a Motion Picture and Television Production Company that has been covertly operating in Hollywood since 1980. Formed by Robin Krause as an adjunct to her late husband's company, for the last few years Sub Rosa has been on its own developing talent ready scripts with tremendous commercial potential. Recently Robin made the decision to restart her book publishing company which had been inactive for years due to the impossible schedule she kept in films and the difficulty of the book manufacturing process fitting into her hectic life. Now, with the amazing advances in digital printing and the Internet from which to operate, the time is ripe for Sub Rosa Books.
Q: Why is Sub Rosa publishing books?
A: It has always been the dream of Sub Rosa's president, Robin Krause, to publish books. There is a special synergy between films and books that can't be denied. Sub Rosa's mission is to make books, motion pictures, television and new media programs that inspire, educate and help people to understand their lives - and the lives of the animals on this planet through the format of very commercial product. Sub Rosa may be new to the book business, but all our books are of the highest quality, either written or edited by Entertainment Industry professionals.
Q: I don't hear any sound or music on my e-Book. Why?
A: There are two possible reasons for this. One is that you aren't using
Adobe Acrobat Reader to read your e-Book. The e-Book will open in Adobe's
e-Book reader but that program won't play the music. It's also possible
that other e-Book reader programs will open the file that we don't yet
know about ...
but none of them play music. So you need to check first that you are using
Adobe Acrobat Reader which is the open de facto standard for electronic
document distribution. More than 300 million copies have been distributed
worldwide so you probably already have it but if not, or if you want a
more current version, free Acrobat Reader software is easy to download
from the Adobe Web site.
http://www.adobe.com/products/acrobat/readstep2.html
Reason number two - in order for sound to work in Acrobat Reader, you
must have either Apple Quicktime 2.5.or later, Microsoft Video for Windows,
or if you're on a Mac you must have Apple QT 2.5 or later on your computer.
Quicktime 6 is the latest release of Apple's cutting-edge digital media
software for both Mac and Windows-based computers and delivers, according
to their web site, "unparalleled quality for creating, playing and
streaming audio and video content over the Internet."
Quicktime is also free and ships now on most computers when you buy them ... so you probably already have it too. If not, go to the address below.
http://www.apple.com/quicktime/download/